It will operate round the clock, providing service to customers outside of regular business hours.
By automating routine customer interactions, IVR solutions can significantly reduce the workload on live agents.
Route calls to the most appropriate agent or department
Tailor call handling based on time of day, day of the week, or other time-based factors
Communicate on the preferred customer channel
Interact with customers across multiple channels
Capture and archive voice data for quality assurance, compliance, dispute resolution, and training purposes.
Route calls to the most appropriate agent or department
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