Your virtual staff with a personalised mobile number for 24/7 business call connectivity. Its an IVR solution with self-help options for the customers.
It will operate round the clock, providing service to customers outside of regular business hours.
It will collect valuable data about customer interactions, such as call volumes, call durations, and caller choices.
By automating routine customer interactions, IVR solutions can significantly reduce the workload on live agents.
Deliver personalised and efficient service, streamline call routing, and empower customers with self-service options.
Route calls to the most appropriate agent or department
Capture and archive voice data for quality assurance, compliance, dispute resolution, and training purposes.
Tailor call handling based on time of day, day of the week, or other time-based factors
Route calls to the most appropriate agent or department
Capture and archive voice data for quality assurance, compliance, dispute resolution, and training purposes.
Tailor call handling based on time of day, day of the week, or other time-based factors
We build elegant business software applications. Using a wide range of technologies, we develop, improve, migrate, and support software applications. This aids us in finding the best fit for our Clients’ business requirements when deciding which solution to implement.
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I Have Had the Privilege and Good Honour to work with Right Side Solutions for over a decade Now. Over the past decade, the company and its founders have made Right Side a one-stop shop for most Business requirements. They offer all Call Centre solutions, including IVR/Bulk SMS and integrated WhatsApp Services. The team of Right Side Solutions are extremely pleasant and always available to help you. I have never heard a NO/Not Possible/Cannot be done in the past ten years from Any of their Team Members. THE BIGGEST Difference between them and their competitors is they customise.
I had a fantastic experience with Right Side Business Solutions. Sujeet and the team are very helpful. The services and the software exceeded my expectations. We are using the products in Mumbai and Chennai. I highly recommend them to anyone looking for quality products and excellent service.
Right Side has consistently demonstrated a remarkable level of professionalism and expertise in \\`End User Communication\\` Solutions. The team operates with high level of transparency and their prompt responses to queries, make it easy to work together. As a partner, they always try to know our pain points in business and provide us solution/advice to tackle them. The results they have delivered for us have had positive impact on our operations, enhancing our efficiency and overall performance. I highly recommend Right Side to anyone seeking top notch services in the Customer Engagement Space.
Unlock the potential of digital transformation. Get tailor-made solutions to streamline your processes, enhance communication, and drive growth.
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Your Partner for Smart Communication Solutions - Delivering Impactful Outcomes with Tailored Software Solutions!
